FAQs for Springs Street Online Shop

Q: How do I place an order? A: Simply browse our collection, add items to your cart, and proceed to checkout. You’ll need to enter your shipping information and select a payment method to complete your purchase.

Q: What payment methods do you accept? A: At Springs Street Online Shop, we offer a wide range of payment options to accommodate your needs:

  • Visa: Secure and straightforward payments with your Visa card.
  • Mastercard: Flexible payment using your Mastercard credit or debit card.
  • American Express: We welcome payments through American Express.
  • Apple Pay: Fast and secure transactions with Apple Pay.
  • Cash on Delivery: For added convenience, we also accept cash on delivery within our service area.

Choose your preferred payment method for a hassle-free shopping experience

Q: Can I track my order? A: Yes, once your order is shipped, we will send you a tracking number via email. You can use this number to track your order's progress.

Q: What is your return policy? A: We accept returns within 30 days of receipt. Items must be in their original condition and packaging. Please contact our customer service for a return authorization.

Q: Do you offer international shipping? A: Currently, we ship only within the United Arab Emirates. We're working on expanding our shipping services, so stay tuned for updates.

Q: How can I contact customer service? A: You can reach us via email at customercare@springsstreet.com or through WhatsApp at +971-567578535. Our customer service team is available from 8AM to 8PM on business days.

Q: Are all prices inclusive of VAT? A: Yes, all prices listed on our website are inclusive of VAT, where applicable.

Q: How can I cancel or change my order? A: If you need to cancel or make changes to your order, please contact our customer service team as soon as possible. Note that we can only make changes or cancel orders that have not yet been processed for shipping.

Q: What should I do if I receive a damaged or incorrect item? A: If you receive a damaged or incorrect item, please contact our customer service immediately to arrange for a replacement or return.

Q: How do I subscribe to your newsletter? A: You can subscribe to our newsletter by entering your email address in the subscription box at the bottom of our homepage. Subscribers receive updates on new arrivals, special offers, and other news