Return & Refund Policy for Springs Street Online Shop

  • 30-Day Satisfaction Guarantee: We prioritize your happiness! If you're not satisfied, return your purchase within 30 days for a straightforward process.

  • Eligibility for Returns:

    • Time Limit: Return within 30 days from the purchase date.
    • Condition: Products must be in their original, unused condition, with tags and packaging.
    • Return Reasons: Valid for damaged items, size issues, or quality concerns.

  • How to Return:

    • Start Your Return: Contact our customer support within 30 days to begin.
    • Return Shipping: Complimentary for the first order; AED 15 fee applies thereafter.

  • Refund Details:

    • Inspection and Refund: We'll refund to your original payment method after inspection.

  • Cash on Delivery (COD) Returns:

    • Refund Method: Refunds for COD are transferred to your Springs Street Wallet for future purchases.

  • Important Considerations:

    • Non-Returnable Items: Items worn, washed, or without tags, and non-returnable products cannot be returned.
    • Correct Return Address: Use the provided return label and follow instructions to avoid misdirected returns.

  • Need Help? Contact our customer service for any inquiries or assistance. Enjoy a worry-free shopping experience with Springs Street Online Shop's customer-friendly return policy.

Contact Information: